Refund policy

We want you to be fully satisfied with your purchase from Firozvi. If you are not happy with your order, we’re here to help.

Returns

  • You may request a return within 7 days of receiving your item.

  • Items must be unused, unworn, and in the same condition as received.

  • Products must be returned in their original packaging.

  • Proof of purchase (order number or receipt) is required.

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods

  • Personal care or hygiene products

  • Gift cards

  • Downloadable or digital products

  • Items purchased on sale or clearance (unless damaged or defective)

Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or refund.

Refunds

  • Once your return is received and inspected, we will notify you.

  • Approved refunds will be processed to your original payment method.

  • Refunds may take 5–10 business days to reflect, depending on your bank or payment provider.

Shipping Costs

  • Return shipping costs are non-refundable, unless the return is due to our error.

  • Customers are responsible for return shipping charges.

How to Start a Return

Please contact us at hafizmehmood83@gmail.com with your order number and reason for return. Our support team will guide you through the process.